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Couple Arrested for Not Paying Tip
I have no problem with a restaurant adding an extra fee if you are a big group, but I have a problem when they try to call it a tip or gratuity. That's the whole issue, it's not gratuity, it's a bill. I pay tips in restaurants when I've gotten good service, or we had difficult orders or whatever - but I CHOOSE to pay it, I'm not forced to it.
Your opinion is skewed because 1) You don't live in America, and 2) You didn't work in the terrible food industry of America.
Before you start downvoting me and before you stop reading what I have to say, let me explain: I'm not against you not being American, (because that's a simple-minded way to go about judging people) but the food industry here is bullshit and the system (for lack of an actual person to blame) forces workers into this reality. When a tip is not paid by a customer, it's akin to docking a worker's pay. I know it doesn't make that much sense, but it's how things turned out over here. And it's as simple as that from a restaurant worker's perspective.
My next point is also important to your understanding: The total tips that a waiter/server makes at the end of the day is split up amongst the food runners, bussers, and barback, so not tipping has a trickle down effect to people who may have done their share of work yet who rely on the waiter to make their fair share.
It really is a shitty shitland of shit for the workers who live by these rules. I fault your ignorance of our food culture, not your ability to reason. I'd love to adopt the system you envision, but that means nothing in the short term and isn't too realistic.
Couple Arrested for Not Paying Tip
Trying to sneakily twist words into meaning the complete opposite is just asking for trouble, hopefully of the legal kind.
Couple Arrested for Not Paying Tip
If you don't agree to the prices, don't visit the restaurant.
I'm pretty sure they did agree to the posted prices. The problem was they were told that the gratuity was nonsensically mandatory, despite the lousy service they received. This isn't rocket science.
Couple Arrested for Not Paying Tip
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Couple Arrested for Not Paying Tip
Better wages wouldn't really work in the food industry. It's a tough racket, and restauranteurs typically couldn't afford to pay the wait staff minimum wage. And raising the menu prices would mean less customers and eventually less customers eating out.
How is arbitrarily multiplying the bill by 1.18 any different than raising the prices? Aside from not being apparent ahead of time, that is.
Couple Arrested for Not Paying Tip
There is no argument that would convince me otherwise - I'm close minded on this stance!
What other business or service industry demands a mandatory tip? Imagine...
1). Valet - Yes sir we parked your car, but you can go find it yourself, we're kind of busy right now - By the way, I demand a tip before you go looking for your car.
2). WalMart - I have no idea if we carry that. No, I don't have time to find out for you, but if you find it, we're adding an 18% gratuity to your bill on the way out.
3). Paperboy - I don't care if your paper arrives 3 days late on every issue, I'm a busy guy. By the way, you owe me a tip!
4). McDonnalds - I added napkins and a straw to your order, that will be an extra 18% or I take the food back.
5). Jewelery Store (yes, retail does pay minimum wage) - That will be $300 for the ring and we're adding on an extra 18% because we've decided we're such nice guys.
I could go on...
Couple Arrested for Not Paying Tip
Specific anecdotal example: A night out last week we got seated and didn't see a waiter/waitress for something like 15 minutes. It wasn't late, and the place was half-full, but it turns out that the hostess had seated us in the section of a waitress who was on her break. Hostesses mistake, no big deal. So the manager is walking around asking people how they are doing, and I jokingly mentioned that we'd be a lot better with beers in front of us. He apologized and took our drink order, and appeared in minutes with beers and an app.
The meal turned out great, everything was good, and I was perfectly satisfied. Then they comped the meal, which was ++. In return I left a tip equal to twenty percent of the original value, and good reviews on appropriate food blogs.
In the scenario described in the original video, the primary problem is an overall lack of communication from all parties involved.
Couple Arrested for Not Paying Tip
Couple Arrested for Not Paying Tip
Couple Arrested for Not Paying Tip
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Couple Arrested for Not Paying Tip
Reading Blankfist's posts, it appears he's arguing that in this specific case the restaurant was in the right. Seeing as how the extra charge was clearly made known to these customers well before they ordered their meal, I'm 100% in agreement that they're liable to pay their bill, regardless of the service they received.
However, what Gwiz seemed to be arguing is the theoretical scenario in which a restaurant adds a charge without telling the customer beforehand, effectively tricking the customer into a situation where they have to pay more than was advertised and therefore not giving the customer the chance to take their business elsewhere. If I got that right I'm in 100% agreement with Gwiz aswell.
The key word here is communication. A restaurant has the right to add whatever charge it likes, aswell as raise their prices as much as they like. I've no problem with paying an extra 18%, so long as the restaurant has made it clear that this is their practice. This can be done with a note in their menu, a few words from a staff member or whatever. Knowing that there is an extra 18% charge on top of the total price gives the customer the opportunity to decide whether or not to eat there. But getting a table, ordering the food, eating it and getting the bill before finding out this extra expenditure is not acceptable business practice in my opinion.
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Couple Arrested for Not Paying Tip
When you order food are you not agreeing on the price for services and goods (without signing a contract)? And it should clearly marked on the menu (and sometimes by the hostess station or on the wall) 'for parties of x or more a y percent gratuity is added'.
Therefore The gratuity is agreed upon before you order. The princes and princesses in this video most likely were well aware of this but made up their mind to protest because their napkins weren't on the table when their food arrives. That's not bad service. That's a simple oversight that would've been easily rectified if given the opportunity instead of them showing their butts.
I don't personally agree with mandatory gratuity, but it exists, and if I agree to eat at the restaurant with a large party, I have to pay for it. Or I could move to a "make better society".